By: Alex Ubaydov
August 15, 2023
Having top-notch problem-solving skills is the IT pro's secret sauce
Whether it's untangling knotty tech glitches or crafting out-of-the-box fixes for complex conundrums, nifty problem-solving chops are the name of the game. As folks in charge of IT hiring, it's vital to know how to suss out an IT whiz's problem-solving prowess. So, we're here to spill the beans on ways to gauge this essential skill.
- Peek at the Resume and Cover Letter
Start your quest with a good old-fashioned peek at the candidate's resume and cover letter. Hunt for signs of problem-solving prowess. Look for stories of them tackling hairy situations and what they did to save the day. This initial sleuthing can help you spot candidates with the right experience and a knack for cracking IT puzzles.
2. Chat Them Up with Behavioral Questions
Forget the stiff, scripted interviews – let's keep it real. Ask candidates to dish on actual situations where they've wrestled with tech troubles or tricky tech problems. Use the STAR technique (Situation, Task, Action, Result) to structure their responses. Encourage them to spill the beans on how they tackled the issue, what moves they made, and what went down in the end. We're after candidates who show off their critical thinking, creativity, and ability to roll with the punches.
- Got any cool stories about diving headfirst into a gnarly system glitch? How did you get out of that one?
- Tell us about a time when you had to pull off a tech miracle under a tight deadline. Spill the deets!
3. Put Their Tech Skills to the Test
Besides the chit-chat, consider giving them a hands-on test of their tech skills. It could be a written exam, a coding challenge, or some hands-on problem-solving related to the job. The key is to see how they tackle real-world problems, their problem-solving mojo, and if they can cut it where it counts.
4. Fire Up the Problem-Solving Scenarios
Get their gears grinding by throwing them some problem-solving curveballs. Create scenarios that mimic the kinds of challenges your team faces. Ask them to map out their approach, come up with possible solutions, and dish on the pros and cons of each. This will reveal if they've got the knack for diving into complex issues, seeing the bigger picture, and making savvy decisions.
5. Teamwork and Talkability
Tech problem-solving isn't a solo sport – it's a team game. Dig into their teamwork stories. Ask about their style of communicating and how they handle those inevitable disagreements in a team. A true IT problem-solver isn't just a tech whiz but also a team player who can make things happen with colleagues.
6. Call Up Their References
Don't skip the reference check step. Reach out to their former bosses and colleagues to get the inside scoop on their problem-solving chops. Ask about specific projects they've tackled and how they brought solutions to the table. It's the final touch to confirm if they've got the goods.
Hunting for IT pros with stellar problem-solving skills is a must. With a mix of resume checks, chatty interviews, tech tests, problem-solving challenges, and reference checks, you'll be able to pinpoint those IT superheroes who've got the problem-solving magic your organization needs. In a tech world that thrives on innovation and quick thinking, hiring folks with solid problem-solving skills is your ticket to achieving tech success.