Head of Operations (MCA / Alternative Lending)

We are seeking an experienced Head of Operations to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.

Responsibilities

• Lead, mentor, and manage a team of five operations professionals.
• Oversee daily operations, including deal processing, payments, reporting, and workflow management.
• Manage operational systems, software integrations, and third-party vendors.
• Troubleshoot operational and system issues to ensure business continuity.
• Identify opportunities to improve, automate, and scale operational processes.
• Develop and maintain operational documentation and best practices.
• Partner with leadership to optimize operations and implement new technologies when beneficial.
• Evaluate the existing technology stack and recommend improved systems or processes where appropriate.
  

Technology Environment
You'll work with a technology stack that includes:

• Lend SaaS (CRM)
• MoneyThumb
• DataMerch
• HyperVerge
• Additional integrated operational tools and third-party platforms

Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third-party vendors.

Job requirements

• Proven experience leading operations teams in a fast-paced environment.
• Experience in the merchant cash advance (MCA), alternative lending, fintech, or similar financial services industry is strongly preferred.
• Demonstrated success improving processes and scaling operational functions.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Hands-on approach with the ability to balance strategic thinking and day-to-day execution.
• Comfortable working across multiple operational systems, software integrations, and third-party platforms.
• Experience evaluating and implementing process improvements and operational technologies.
• Startup or high-growth company experience is a strong plus.